Welcome to Elegant Wear Hub. These Terms and Conditions govern your use of our website and the purchase of our premium fashion products. By accessing our site and making a purchase, you agree to be bound by these terms.

1. Website Usage and Account Registration

Elegant Wear Hub provides an online platform for purchasing premium fashion apparel including dresses, jumpsuits, essentials, and sophisticated wardrobe staples.

User Responsibilities:

  • Provide accurate and complete information during account registration
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Ensure you are of legal age to form binding contracts in your jurisdiction

2. Products and Services

Product Description

We offer premium fashion items across multiple categories:

  • Clothing Categories: Bottoms, Button-Ups, Dresses, Dresses & Jumpsuits, Essentials, Jackets, Jeans, Jumpsuits & Playsuits, Pants, Sets, Shorts, Skirts, Sweaters, Sweatpants, Sweatshirts & Capelets, Tees & Tanks, Tops
  • Quality Assurance: All products are carefully selected for quality and style
  • Product Availability: Items are subject to availability and may be withdrawn without notice

Service Area

We proudly serve customers worldwide, with the exception of some Asian regions and remote areas. International orders may be subject to customs fees and import duties, which are the customer’s responsibility.

3. Ordering and Payment

Order Process

  • Orders are processed within 1-2 business days after payment confirmation
  • Weekend and holiday orders are processed on the next business day
  • Order confirmation does not guarantee product availability

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Customer Payment Obligations:

  • Provide valid payment information
  • Ensure sufficient funds are available
  • Pay all applicable taxes and duties for international orders
  • Report any billing discrepancies within 7 days of transaction

4. Shipping and Delivery

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available on orders $50+ via EMS (15-25 business days after shipment)

Delivery Responsibilities

  • Provide accurate shipping address information
  • Inspect delivered items promptly upon receipt
  • Report damaged or missing items within 48 hours of delivery
  • Ensure someone is available to receive the package

Note: Delivery times are estimates and not guaranteed. International shipments may experience additional delays due to customs processing.

5. Returns and Exchanges

Return Eligibility

  • Returns accepted within 15 days of delivery date
  • Items must be unworn, unwashed, and undamaged
  • All original tags must be attached
  • Original packaging with all accessories must be included

Non-Returnable Items

  • Essentials (intimate apparel and basic undergarments)
  • Sets that have been separated or partially used
  • Items marked “Final Sale” or “Clearance”
  • Personalized or custom-made items

Return Process

  1. Submit return request via email to [email protected] within 15 days
  2. Wait for authorization and Return Authorization Number
  3. Package item with original tags and packaging
  4. Ship to our returns center using trackable service
  5. Receive refund or exchange within 3-5 business days after inspection

Customer Return Obligations:

  • Initiate return requests within the specified timeframe
  • Follow packaging instructions carefully
  • Use trackable shipping methods and retain proof of postage
  • Cover return shipping costs for international returns (unless due to our error)

6. Intellectual Property

All content on Elegant Wear Hub, including text, graphics, logos, images, and product designs, is the property of Elegant Wear Hub and protected by international copyright laws.

User Restrictions:

  • Do not reproduce, distribute, or modify website content without permission
  • Do not use our branding or product images for commercial purposes
  • Respect all copyright notices and trademarks

7. Liability Limitations

Product Liability

Elegant Wear Hub’s liability for defective products is limited to the purchase price of the item. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Improper care or use of products
  • Color variations due to monitor settings
  • Minor manufacturing variations that do not affect product quality

Website Usage

We strive to maintain uninterrupted website access but are not liable for temporary unavailability due to technical issues beyond our control.

8. Privacy and Data Protection

We respect your privacy and handle personal information in accordance with our Privacy Policy. By using our services, you consent to our collection and use of personal data as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of California. Any disputes shall be resolved through good faith negotiations, with mediation or arbitration as secondary options before pursuing legal action.

10. Changes to Terms

Elegant Wear Hub reserves the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: 3959 Fairlands Dr, Pleasanton, CA 94588, USA

Response Time: Typically within 24 hours during business days