At Elegant Wear Hub, we are dedicated to ensuring your complete satisfaction with every purchase from our premium fashion collection. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward and customer-friendly returns and exchanges process.
Return & Exchange Eligibility
We accept returns and exchanges for items within 15 days of the delivery date. To be eligible for a return or exchange, your item must be in its original condition:
- Unworn, unwashed, and undamaged
- With all original tags attached
- In the original packaging
- Including any accompanying accessories or documentation
Non-Returnable Items
For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:
- Essentials (intimate apparel and basic undergarments)
- Sets that have been separated or partially used
- Items marked as “Final Sale” or “Clearance”
- Personalized or custom-made items
Please note: This policy is designed to maintain the premium quality and hygiene standards that our sophisticated clientele expects from Elegant Wear Hub.
How to Initiate a Return or Exchange
Follow these simple steps to request a return or exchange:
- Submit Your Request
Email our customer service team at [email protected] within 15 days of receiving your order. Use the template provided below to ensure we have all necessary information. - Wait for Authorization
Our team will review your request and typically respond within 24 hours during business days with a Return Authorization Number and detailed instructions. - Package Your Item
Carefully pack the item in its original packaging, including all tags and accessories. Include a copy of your order confirmation or packing slip. - Ship Your Return
Send your package to our returns center at:
Elegant Wear Hub Returns
3959 Fairlands Dr
Pleasanton, CA 94588
USA
We recommend using a trackable shipping service and retaining your proof of postage. - Receive Your Refund or Exchange
Once we receive and inspect your return, we will process your refund or ship your exchange item within 3-5 business days.
Return & Exchange Request Template
To expedite your return or exchange process, please use the following template when contacting our customer service team:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear Elegant Wear Hub Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return/Exchange: [Product Name(s) and Size(s)] Reason for Return/Exchange: [Please provide details]
For exchanges, I would like to exchange for: [Product Name and Size, if available]
Customer Information:
Full Name: [Your Full Name] Email Address: [Your Email Address] Shipping Address: [Your Address]
I confirm that the item(s) are in original condition with all tags attached and packaging intact.
Thank you for your assistance,
[Your Name]
Refund Information
Once your return is received and inspected, we will send you an email notification regarding the status of your refund.
Refund Processing Time
- Approval Timing: 1-2 business days after we receive your return
- Refund Processing: 5-10 business days for the refund to be credited to your original payment method
Refund Method
Refunds will be issued to your original payment method. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.
Please Note: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost for the replacement item.
Exchange Policy
We’re happy to exchange items for a different size or color, subject to availability. If the item you wish to exchange for is out of stock, we will process a refund instead.
Exchanges typically ship within 3-5 business days after we receive your return. You will receive tracking information once your exchange order ships.
International Returns
As we serve customers worldwide (excluding some Asian regions and remote areas), international returns are accepted following the same policy guidelines. Customers are responsible for return shipping costs for international returns unless the return is due to our error.
Need Assistance?
Our dedicated customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Address: 3959 Fairlands Dr, Pleasanton, CA 94588, USA
Response Time: Typically within 24 hours during business days
We appreciate your trust in Elegant Wear Hub and are committed to ensuring your complete satisfaction with our premium fashion collection.